Using Email Effectively

Principles of Effective Email (Half Day)

In today’s world, email is business writing. Learn to use this essential tool for optimal results.

• Get more responses to your emails
• Learn when to get to the point in emails –and when not to
• Avoid lawsuits
• Make more sales
• Enjoy better workplace relationships

A single email can cause the end of a long business relationship or the beginning of a profitable new bond. A customer email can either build or break the writer’s credibility. Endless email checking drains productivity and ruins focus.

Managing email effectively and writing email sensibly are core competencies, because in today’s economy, email is business writing. At the end of the program, participants will be able to:

Determine when email is the best medium for the message

• Plan an email with the reader in mind
• Get to the point when appropriate
• Compose captivating subject lines
• Write emails with fewer proofreading errors
• Strategize their time so that email does not wreck their productivity.

Participants will plan and write a subject line for an email they need to write at work.

Responding to an Upsetting Email (60-minute webinar)

When we receive an upsetting email, our impulse is to strike back. Learn strategies for responding to various kinds of disturbing emails as well as tips for managing emotions when feelings run high.

Warming up the Tone of Your Emails (60-minute webinar)

Email is a cold medium. It is easy to seem angry or rude even when we meant no harm. Learn tools for warming up the tone of your emails and practice warming up the tone of samples.

Writing Emails that Get a Response (60-minute webinar)

What could be more frustrating than carefully crafting an email, sending it, and getting no response? In this webinar, you will learn techniques for writing business emails that will have a maximum likelihood of response.