[2-minute read] I recently heard a businessman giving a testimonial. He said, “I can’t thank Bill enough for what he did for me.” My first reaction was, “Why not give it a try?” What did he mean when he said he couldn’t thank the person enough? That he could thank him, but he won’t? I […]
“I Could Care Less… or Could I?” Read More »
We’ve all seen it: A man dashes into an important client meeting ten minutes late. He is muttering, “I’m sorry, the traffic was terrible and then I couldn’t find parking.” His shirt is half untucked and his tie is askew. Sweat gleams on his face and soaks his shirt. Question: Will the client give his presentation
Three Ways to Manage Unintentional Communication Read More »
“I have put my Plan’s and Dreams into this project and I hope you will like it as much as I do.” I received this message from a client who wanted me to recommend a product she’s developing. I didn’t get as far as deciding whether to recommend her product; I was flummoxed by the
Apostrophes: Sweat the Small Stuff Read More »
[4 minutes to read] There is one thing you can do to super-charge your productivity in the coming year. It’s not new. It’s not sexy. But it works. What you can do is to clarify the Three P’s: purpose, person, and point. Before you communicate, consider these questions: What is my purpose? Are you informing,
Writing Powerfully Read More »
[4 minutes to read] Her and me went to the theater.Me and Eddie are going to the mall.The wedding invitation was addressed to she and I. AARRGGHH! Sentences like these are careening around the world of spoken and written business communication, landing like fingernails on a chalkboard to anyone who cares about language. And there
Him and Me Hate Pronoun Abuse Read More »
