[2 minutes to read] Read the following two passages aloud: Thank you, we appreciate your business and please do not hesitate to contact a customer service representative at the number below if you need assistance. Thank you. We appreciate your business. Feel free to contact a customer service representative at the number below if you need […]
“Thank you” Is a Sentence Read More »
[4 minutes to read] A senior executive in an international corporation confided to a fellow manager that he was starting to use Viagra. Some weeks later, this executive wrote an email to a large swath of the company’s employees. His friend hit Reply and wrote, “So, how are those little blue pills working out for you?” I
Avoid Reply-All Fiascos Read More »
Most people think that writing errors occur when we set our fingers on the keyboard to write. In reality, by the time we are typing or scrawling, the damage is already done. If we do not think through our message in advance, we are doomed to miss our mark. Why is this? Because starting to
When Do Most Writing Errors Happen? Read More »
[5 minutes to read] When I was growing up, my parents used to say, “Watch your tone!” whenever one of us was getting out of line. Why did they address our tone first? Because tone sets the feeling of any communication. It also determined who got sent to their room and who got to stay at
Watch Your Tone!” – The Goldilocks Approach Read More »
[6 minutes to read] “There are days where I literally sit down at my computer and don’t plan on doing anything. I just start replying to e-mails that came in the night before and then the ones that start coming in that day and 10 hours later I try and stop. My entire day is filled
Managing Inbox Overload Read More »
