worktalk

Elizabeth Danziger, the founder of Worktalk Communications Consulting, is a seasoned written communications expert with over 30 years of experience. She has a longstanding reputation for training people to become compelling, confident writers. Danziger is the author of four books published by major publishers, including Get to the Point!, a text on business writing initially published by Random House. Her work has also appeared in many magazines, including Personnel Journal, Journal of Accountancy, and other national publications. She enables people to wield the power of words to enhance their credibility and catapult ahead in their careers.

The Magic of Listening Curiously

The new flow meters at a Southern California water utility were acting strangely. They’d been replaced within the past year, but some showed readings that were inconsistent with the previous year’s results. Bob, the senior manager of all the pumping plants, was inclined to blame the technicians who were calibrating the meters. After all, the

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