worktalk

Elizabeth Danziger, the founder of Worktalk Communications Consulting, is a seasoned written communications expert with over 30 years of experience. She has a longstanding reputation for training people to become compelling, confident writers. Danziger is the author of four books published by major publishers, including Get to the Point!, a text on business writing initially published by Random House. Her work has also appeared in many magazines, including Personnel Journal, Journal of Accountancy, and other national publications. She enables people to wield the power of words to enhance their credibility and catapult ahead in their careers.

The “Referred Pain” of Poor Communication

When a person is having a heart attack, her left arm may hurt. The illness is in her heart, but another part of her body is sending pain signals. When pain is felt in a part of the body other than its actual source, doctors call it “referred pain”. Referred pain occurs because of subtle nerve connections between the actual source of the pain and location where it is experienced. In other words, the locations seem unrelated, but they are connected.Communication is the Heart Communication is at the heart of every organization. Do people understand each other? Do they know what is expected of them? Do they feel good about the people they work with? To a great extent, the answers to these questions depend on how successfully managers and staff communicate with each other.

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Three Steps to Forwarding Email Responsibly

Andrew, a prominent attorney, recently shared his frustration with one of his partners. “He keeps forwarding emails to me with no note at the top about what I’m supposed to be looking at,” he complained. “I don’t have time to read the whole chain of emails!” Andrew gave his partner feedback. “I told him that if he wants me to read the forwarded email, he has to add a note telling me why he forwarded it.” His request was ignored. The partner continued to shoot forwarded messages to Andrew with no note, and he paid a high price: “Now when I get a forwarded email from him, I just delete it without reading it,” Andrew reported.

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Apologize and Be Forgiven

What does it cost when we refuse to apologize for what we have done? What can we gain when we take ownership of our actions and sincerely communicate with customers? When Stuart Jenkins paid for a stateroom on a well-known cruise line, he expected a fabulous experience. However, the air conditioner in an adjoining room

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