To, CC, BCC, and the Dreaded Reply All Every email needs an addressee, and every time you address an email, you make significant choices. First, are you going to be careful as you hover your mouse over the To line and make sure that you are sending the email to your intended recipient, and not […]
Addressing Emails: To, CC, BCC, and the Dreaded Reply All Read More »
I’m sorry.It’s okay. We need the paperwork by Friday. The holding tank might explode. I think that restructuring is a good idea. What do these statements have in common? They are weather reports, informing the reader of feelings, needs, situations, and thoughts. Whether stated explicitly or not, their purpose is to inform. If all you
Using Performatives in Business Writing: Words that Act Read More »
Let’s face it: No one likes to have work corrected. We dream that people will say, “It’s brilliant! It’s perfect! Let’s run with it.” But that doesn’t always happen. In fact, it is much more common to be corrected than to be unconditionally praised. This is part of the writing process. Remember the adage, “Writing
Learning to Overcome Pride of Authorship Read More »
When I teach “Email Best Practices,” the first principle does not refer to directly to email. Rather, it suggests that people determine whether email is the best medium for their message. In many cases, the phone is a better option. Email is quick and easy to use and, even better for many people, it does
How to Avoid Death by Email Read More »
“Act in haste; repent at leisure” is the operative proverb for email today. How often have you sent an email flying off into cyberspace, only to realize too late that it: Was going to the wrong person Conveyed a negative or angry tone that would damage your relationship with the reader Contained spelling or punctuation
How to Avoid Email Disasters? Read More »
