What are the costs of poor communication? For 400 companies with over 100,000 employees in the U.S. and U.K, the estimated cost of employee miscommunication is $37 billion. The average cost per company is $62.4 million per year. Smaller companies face significant costs as well. A study of 4,000 employees showed almost half (46%) were […]
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I received an email recently that contained the signature line: “Expect typos.” Why should I expect typos? I expect people to avoid them, especially in business correspondence. Cell phones breed typos. Granted, when one is typing with thumbs on a tiny screen, errors are more likely to creep in. But this does not mean that
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Email misjudgments can land people in jail. Just ask James A. Brown, ex-Merrill Lynch executive who wrote in an email that Enron had “promised” that Merrill would get their money back in a suspicious Enron deal involving barges off the coast of Nigeria. According to the Wall Street Journal (10/23/10) “a possible turning point came when investigators
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Hyphens connect multiple words to make one word. They often have a significant impact on the meaning of the word. Sometimes they turn a verb phrase into a noun. Sometimes they connect several words to make an adjective. For example: Set-Up Set up is a verb phrase composed of the verb set and the adverb up. Up tells you in what
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On April 11, 2011, the following article by David Brooks appeared in the New York Times. Brooks comments on the ubiquity and importance of metaphorical thinking, even outside the realms of literature and poetry. More than we might realize, we think and speak in metaphors, and whether we realize it or not, the metaphors we
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