[5 minutes to read] When I was growing up, my parents used to say, “Watch your tone!” whenever one of us was getting out of line. Why did they address our tone first? Because tone sets the feeling of any communication. It also determined who got sent to their room and who got to stay at […]
Watch Your Tone!” – The Goldilocks Approach Read More »
[6 minutes to read] “There are days where I literally sit down at my computer and don’t plan on doing anything. I just start replying to e-mails that came in the night before and then the ones that start coming in that day and 10 hours later I try and stop. My entire day is filled
Managing Inbox Overload Read More »
[4 minutes to read] Feedback on writing can seem very personal. It’s easy for the reviewer to say, “It doesn’t look right to me,” and thus easy for the writer to say, “She was just changing it to her personal style.” Many organizations grapple with the alienation, resentment, and poor results that come from editing
Reduce Subjectivity by Using Check Readability Statistics Read More »
Arianne, a staff scientist at a regional utility, said she got an email from her manager that made her feel alienated. “Was it the content or tone of the email?” I asked. “Neither,” she replied, “He didn’t capitalize my name.” Arianne confided that she did not give her full commitment to reading the email when
For Lack of a Name, the Relationship Was Lost Read More »
You have two friends. One day, you have a problem. Maybe you break your leg, or you get pneumonia or your basement floods. You need help. One of your friends says to you, “Give me a call if the need arises.” The other one says, “Call me if you need me.” When you need someone
“Call me if you need me” Write with Verbs. Read More »
