[4 minutes to read] Her and me went to the theater.Me and Eddie are going to the mall.The wedding invitation was addressed to she and I. AARRGGHH! Sentences like these are careening around the world of spoken and written business communication, landing like fingernails on a chalkboard to anyone who cares about language. And there […]
Him and Me Hate Pronoun Abuse Read More »
[2 minutes to read] Read the following two passages aloud: Thank you, we appreciate your business and please do not hesitate to contact a customer service representative at the number below if you need assistance. Thank you. We appreciate your business. Feel free to contact a customer service representative at the number below if you need
“Thank you” Is a Sentence Read More »
[4 minutes to read] A senior executive in an international corporation confided to a fellow manager that he was starting to use Viagra. Some weeks later, this executive wrote an email to a large swath of the company’s employees. His friend hit Reply and wrote, “So, how are those little blue pills working out for you?” I
Avoid Reply-All Fiascos Read More »
Most people think that writing errors occur when we set our fingers on the keyboard to write. In reality, by the time we are typing or scrawling, the damage is already done. If we do not think through our message in advance, we are doomed to miss our mark. Why is this? Because starting to
When Do Most Writing Errors Happen? Read More »
[5 minutes to read] When I was growing up, my parents used to say, “Watch your tone!” whenever one of us was getting out of line. Why did they address our tone first? Because tone sets the feeling of any communication. It also determined who got sent to their room and who got to stay at
Watch Your Tone!” – The Goldilocks Approach Read More »
