Have you ever written an email to someone who misinterpreted your tone? They thought you were angry; you thought you were just getting to the point. Or they thought you were being sarcastic, when you thought you were being witty. When email communications go awry, tone is often the issue. In the Worktalk email trainings, […]
Warming Up the Tone of Your Emails: Smile as you Write Read More »
To, CC, BCC, and the Dreaded Reply All Every email needs an addressee, and every time you address an email, you make significant choices. First, are you going to be careful as you hover your mouse over the To line and make sure that you are sending the email to your intended recipient, and not
Addressing Emails: To, CC, BCC, and the Dreaded Reply All Read More »
When I teach “Email Best Practices,” the first principle does not refer to directly to email. Rather, it suggests that people determine whether email is the best medium for their message. In many cases, the phone is a better option. Email is quick and easy to use and, even better for many people, it does
How to Avoid Death by Email Read More »
“Act in haste; repent at leisure” is the operative proverb for email today. How often have you sent an email flying off into cyberspace, only to realize too late that it: Was going to the wrong person Conveyed a negative or angry tone that would damage your relationship with the reader Contained spelling or punctuation
How to Avoid Email Disasters? Read More »
What else can you do to irk the readers of your emails? Here are a few more examples from our nationwide survey. Not Providing a Context People who respond to a question that was asked in an e-mail without including the original email, so their response is out of context and forces you to look
