Using Email Effectively

Principles of Effective Email (Half Day)

In today’s world, email is business writing. Learn to use this essential tool for optimal results.

Get more responses to your emails
Learn when to get to the point in emails –and when not to
Avoid lawsuits
Make more sales
Enjoy better workplace relationships

A single email can cause the end of a long business relationship or the beginning of a profitable new bond. A customer email can either build or break the writer’s credibility. Endless email checking drains productivity and ruins focus.

Managing email effectively and writing email sensibly are core competencies, because in today’s economy, email is business writing. At the end of the program, participants will be able to:

Determine when email is the best medium for the message

Plan an email with the reader in mind
Get to the point when appropriate
Compose captivating subject lines
Write emails with fewer proofreading errors
Strategize their time so that email does not wreck their productivity.

Participants will plan and write a subject line for an email they need to write at work.

Responding to an Upsetting Email (60-minute webinar)

When we receive an upsetting email, our impulse is to strike back. Learn strategies for responding to various kinds of disturbing emails as well as tips for managing emotions when feelings run high.

Warming up the Tone of Your Emails (60-minute webinar)

Email is a cold medium. It is easy to seem angry or rude even when we meant no harm. Learn tools for warming up the tone of your emails and practice warming up the tone of samples.

Writing Emails that Get a Response (60-minute webinar)

What could be more frustrating than carefully crafting an email, sending it, and getting no response? In this webinar, you will learn techniques for writing business emails that will have a maximum likelihood of response.

what our clients say

All of our trainings connect with our core values of
clarity, credibility, and connection. Browse below to see.

“Thank you so much for the education you gave my team on Thursday. It was exactly what I wanted to do for my staff.”

Jennifer McCabe Team Jenn Financial Services, Los Angeles, California

“The writing training has other consequences in addition to learning grammar. When people don’t know how to communicate, they tend to communicate less…”

Catherine TimmonsSenior Vice President, Human Resources PCI Gaming, Atmore, Alabama

“Your training was terrific! Using samples of our company’s documents as training examples helped us see how to apply the learning to our own work…”

Jordan PynesVP, Property Management Thomas Safran and Associates

“Worktalk trained our reservations staff in using email and breaking bad news. We found Liz to be open to customizing content to meet our needs and easy to work with…”

Christy OaklandHolland America Lines

“It’s been a pleasure working with you the past several years. Your customization and delivery of the Technical Writing course have consistently received excellent evaluations from people who attended your class.”

Charlotte HermosilloSouthern California Edison Company

“Several years ago, my assistant and I attended Liz Danziger’s writing workshop. I noticed an immediate improvement in my assistant’s writing.”

Eric P. Rose, NPDP, MBAPinnacle Product Innovation, Inc., Beverly Hills, CA

“Wow! I enjoyed a course about writing! Please, make more courses. I felt your genuine enthusiasm. You enjoyed making this lecture, and it showed. I felt engaged on an online platform. I would give you 10 stars if I could. Please release more video programs. Finally, I watched, I listened, I learned, and I wrote better. Thank You.”

Participantin Online Writing Program

Liz is a dynamic and engaging speaker who has deep insights into the writing process. I had met Liz before in an introductory session and I knew my staff could benefit from her teaching, My staff immediately started getting more responses to their emails after Liz’s course on email effectiveness. Her thoughts are so valuable and are “right-on” with respect to speaking to your audience, which is so easily overlooked in our daily “busy-ness”. I wholeheartedly recommend her to any business that is trying to improve its internal and external communication.”

Grace St. Clair, Esq.Founder, St. Clair Law Group