Webinars

Writing Emails that Get Attention (60-minute webinar)

What could be more frustrating than carefully crafting an email, sending it, and getting no response? In this webinar, you will learn techniques for writing business emails that will have a maximum likelihood of response. (Note: This is not a presentation on cold email marketing.)

Warming up the Tone of Your Emails (60-minute webinar)

Has anyone ever told you they thought your emails were curt or angry? Email is a cold medium. It is easy to seem angry or rude, even when we meant no harm. Learn tools for warming up the tone of your emails and practice warming up the tone of samples.

Responding to an Upsetting Email (60-minute webinar)

It’s happened to all of us. We open our inbox in a calm frame of mind and then, Pow! We read an email that sets our blood boiling. Whether the email is critical, insulting, or just plain upsetting, we are left shaken and tempted to bite back. In this powerful webinar, you will learn strategies for dealing with upsetting emails. We will cover both the process of responding (or not responding) to the email as well as tips about managing our emotions so that we regain our cool quickly.

Breaking Bad News (60-minute webinar)

There is no easy way to break bad news, but there are better ways to do it. Here you will learn a process for understanding your reader’s pain and still delivering the message you need to deliver. Practice and role-plays bring the principles to life.

Writing Effective Executive Summaries (60-minute webinar)

Often, the executive summary is all an executive will read, no matter how long the report is. That’s why writing the executive summary is crucial to the success of the document. Here we look at ways to write an executive summary that will encapsulate your whole argument and position your report for success.

Managing People Who Write (60-minute webinar)

If you spend too much time editing your staff’s work, this course is for you. You will learn how to assign a writing project to minimize misunderstandings and false starts. You will also learn to revise in a way that reduces repeat mistakes.

Keeping Your Emails Short and Sweet (60-minute webinar)

It’s easy to make an email short: You just sit down and bang it out. The problem is that readers often interpret short emails as angry or curt. We need to keep our emails both short and sweet. This webinar offers tools for creating the right tone in all situations as well as actionable ideas for getting to the point.  

7 Tips for Empowered Nonverbal Communication (75-minute webinar)

People rely on nonverbal communication such as facial expression, vocal tone, posture, and gestures to tell them how others are truly feeling. In this 75-minute webinar, we offer powerful suggestions for managing one’s own nonverbal communication at work and reducing behaviors that disempower us. By mastering our nonverbal behavior, we gain credibility, respect, and likeability. We also discuss why our nonverbal messages can trip us up and suggest practical ways to master the urges that cause us to sabotage our workplace credibility through our nonverbal behavior. This program is geared primarily for women and can be adapted to all audiences.