We prepare teams to write clearly and confidently amid the pressures of constant communication. Our process equips professionals with the tactics to strengthen credibility, increase influence, and generate new opportunities.
Our mission is to transform chaos into clarity and prepare people to write with purpose, confidence, and influence. Our program topics range from email effectiveness to editing.
After experiencing our programs, clients tell us their teams close more sales, collaborate more effectively, and resolve customer issues more smoothly.
Your job isn’t to write. It’s to be understood.
What We Teach
We teach three foundations of good business communication.
- Know your purpose.
- Engage your reader.
- Make your point.
Writing and communicating well are not just about putting words on a page.
To write well, you need to: know why you’re writing, understand who you’re writing to, and know your core message.
All of our trainings build on these core foundations. To view a comprehensive list of training topics, visit our training page.
How we help
Your employees learn best when the training material is relevant to them. Every client has different needs when it comes to communication.
That’s why all of our trainings are customized to your organization’s needs and culture.
When we work with you, we consult with you first. We ask for writing samples to do a diagnostic of the problems. Finally, we follow up with you after a first training to tailor the training to exactly what you need.
We design a program of training and follow-up coaching that triggers a shift in the way employees experience the writing process. Clients report that many years after the training, they are still applying what they learned.
Elizabeth Danziger
Elizabeth Danziger (Liz) founder of Worktalk Communications Consulting, works with small- to mid-sized businesses and professional services firms to improve client relationships, increase sales, enhance productivity, and protect branding by writing well. Businesses nationwide are estimated to lose over $1 billion daily due to poor written communication. Worktalk helps mitigate these costs by teaching team members to write clearly, concisely, and confidently.
Liz has written four books, all published by major publishers. Her book Get to the Point!, a guide to business writing, was originally published by Random House. Excerpts from this book are taught at the John F. Kennedy School of Government at Harvard University. Her work has been published in Harvard Business Review, and she is a columnist for Inc.com.
Liz holds a BA in Philosophy from Pomona College in Claremont, California, and a certificate in Executive Education from the Anderson School at UCLA.
Liz is a seasoned written communications expert with over 30 years of experience. She has a longstanding reputation for training people to become compelling, confident writers. She enables people to wield the power of words to enhance their credibility and catapult ahead in their careers.
Her clients include Holland America, Loop1, The Metropolitan Water District of Southern California, Los Angeles Unified School District, Wind Creek Hospitality, Gish Seiden LLP, Nixon Peabody LLC, Sullivan & Cromwell LLP, Prager Metis LLP, Cohn Reznick LLP, Emser Tile, and many other mid-size organizations and professional service firms. She is the writing trainer for the California CPA Society (CALCPA), for whom she provides about a dozen webinars annually.
Emma Fialkoff
Emma Fialkoff has fifteen years of experience in the communications field. She has studied writing extensively, including technical writing, grant writing, and business writing. She’s ghostwritten more than ten books, and has worked as a trainer, consultant, editor, and writer in business, real estate, self-help, and sales.
Emma has trained staff from large government agencies, including the U.S. Navy, LAUSD, and the Department of Building and Safety, along with staff from mid- and large-sized corporations.
Emma is a highly interactive trainer and creates online learning experiences that include constant application and practice. She has worked as a Worktalk trainer for ten years and consistently earns high evaluations from learners.
Clients Call Us When
- Executives are embarrassed at the quality of what goes out from the organization.
- Managers spend too much time editing the work of staff members.
- Managers struggle to understand long, convoluted emails and reports from their staff.
- The company has lost business because someone wrote a garbled or ill-considered email.
- Sales reps and customer-service staff are not accurately identifying customers’ pain points.
- Team members are annoyed at each other because of writing style.
For further information, contact us HERE.
Our Clients
Clarity + Credibility + Connection
Let’s connect
Let us help you do better business with better writing. Schedule Your Complimentary 30-minute Consultation Today.
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