Getting started on a writing project is the most important and, for some people, the most difficult aspect of writing. Here you learn about the Three Ps: Purpose, Person, and Point. This planning tool will enable you to cut your writing time in half and produce stellar results.
Good Writing 101: How to Plan a Writing Project Read More »
In the March/April 2019 issue of Harvard Business Review, psychologist Marcus Buckingham and his colleague Ashley Goodall present compelling arguments in favor of changing the way managers offer feedback. They reveal that telling employees what we think of their performance lacks credibility in the eyes of the employee: The feedback is only your subjective opinion
Why Feedback Fails Read More »
How using the wrong punctuation can create confusion.[4 minutes to read] “Can you schedule a meeting with me and Bob.”“Will you let me know when you find out.” “Could you send me one right away.” Have you seen sentences like these before? What do you notice? Of course, the questions are missing the question mark. Question
Are you asking or telling? Read More »
Email is inherently a cold medium. It is easy to sound cool or angry in an email, even when your intentions are good. Here are three ways to warm up the tone of your emails.
Business Email Basics: How to Warm Up the Tone of Your Email Read More »
George, an executive at a large local corporation, recently asked me to work with his team of staff members and managers. The focus was on the document review process, which was an unending source of frustration to all concerned. The staff members felt their hard work was butchered and rendered incomprehensible by multiple layers of management.
This Process is Killing Employee Ownership… and what you can do about it Read More »
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