In 1946, author George Orwell wrote a powerful essay titled “Politics and the English Language.” In it, he analyzed the flaws of political writing as it is translated into the larger culture. He warns that the decadence, or gradual breakdown, of the language connects to a breakdown in the values and norms of the culture. […]
George Orwell’s Call to Action Read More »
Words such as rather, pretty, very, and little are the leeches that infest the body of prose, sucking the blood of words. We should all try to do a little better, we should all be very watchful of this rule, for it is a rather important one and we are pretty sure to violate it
The managing director of a large wealth management company recently complained to me that his staff seemed unable to forge warm relationships with the firm’s clients. “They are reluctant to pick up the phone or invite the client to lunch,” he lamented. “Even their emails veer between formal and stilted or breezy and inappropriately casual.” Recognizing the need for improvement, the firm hired me to work with them, and soon, their team showed a greater awareness of practicing the language of connection.
Effective verbal or written communication is crucial for building strong relationships in the workplace. When we write at work, we aim to engage our readers and achieve a specific purpose, such as gaining approval, obtaining information, or fostering collaboration. However, if readers feel that you do not care about or understand them or that you have disregarded social norms they value, their minds may close. Then, you will fight an uphill battle to get your point across.
Here are four ways to build rapport and inspire greater loyalty and satisfaction in your readers.
6 Ways to Manage the Authenticity Paradox Read More »
As Thanksgiving approaches, our minds turn to giving thanks (and eating turkey). We might give a thoughtful gift in December, but we can start the holiday season by focusing on the “thanks” in Thanksgiving. Whether you plan to give a holiday gift or not, consider writing a thank-you letter.
How to Write a Thank-You Letter Read More »
The managing director of a large wealth management company recently complained to me that his staff seemed unable to forge warm relationships with the firm’s clients. “They are reluctant to pick up the phone or invite the client to lunch,” he lamented. “Even their emails veer between formal and stilted or breezy and inappropriately casual.” Recognizing the need for improvement, the firm hired me to work with them, and soon, their team showed a greater awareness of practicing the language of connection.
Effective verbal or written communication is crucial for building strong relationships in the workplace. When we write at work, we aim to engage our readers and achieve a specific purpose, such as gaining approval, obtaining information, or fostering collaboration. However, if readers feel that you do not care about or understand them or that you have disregarded social norms they value, their minds may close. Then, you will fight an uphill battle to get your point across.
Here are four ways to build rapport and inspire greater loyalty and satisfaction in your readers.
4 Ways to Build Relationships With Language Read More »
